As each doll is custom made, we do not accept returns on dolls. If you have any concerns with your purchase, please contact us directly at TinyWideSmiles@gmail.com We accept payment through PayPal as it is the most secure payment service on the web. You do not have to have a PayPal account to make your purchase. Please follow the payment instructions provided. We will never share your email, your child's information, or any picture you send us for reference with anyone. Ever. However, we LOVE posting pictures of kids with their dolls, and hearing stories of how you've used a doll to raise your child's self esteem, prepare your kids for the arrival of a special sibling, or spread understanding about facial differences!! If you would like to share your picture or story, email us at TinyWideSmiles@gmail.com for a release form.